BPM Process Excellence Implementation

Our BPM Process Excellence Implementation will focus on five major outcomes, they are:

• Process Modeling Analysis and Design As-Is: To provide you an understanding on how to be able to rapidly and effectively analyze the “as-is” process and to model business processes at various levels of detail.
• Business Process Level 1-4 (To be): The 4-level modelling level will give a better understanding of how business process is done.
  • Level 1: provides a clear example of customer processes, administrative processes.
  • Level 2: shows end-to-end processes across the above operational areas.
  • Level 3: shows the roles, inputs, outputs and steps required to complete a specific process within an operational area.
  • Level 4: provides documentation of systems, instructions and procedures required to complete steps in the level three processes and shows inputs, outputs, associated steps and decision points.
• SOP (Standard Operational Procedure): Standard Operating Procedures (SOP) and Business Process Management (BPM) are like two coins with similar sides. At this stage, we will guide you to have a better understanding on the difference between those two.
• Process Measurement & Metrics: We will assist you with an A-to-Z guidelines on how to measure and analyze your BPM strategy. Developing the BPM metrics is also included in this stage.
• Organizational Change Management: We learn that markets change continuously, and business has to be very adaptive–including the business process and the organization itself.